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Service Updates

Commuter Relaunch

We hope you are staying safe during these uncertain times. As confirmed in my email last week, we have been working hard to try and put in place a suitable commuter solution to our customers who are regularly travelling to London.

Following on from the responses that we have had around the re-start of our  services, we have been mapping out what our commuter services will look like post Covid-19 and planning our relaunch. I am pleased to confirm that our relaunch date has been set for Monday 13th July 2020.

This is an exciting time for us as we prepare to offer customers a consistent service with streamlined routes and improved journeys. With a clear focus on the advantages of our park and ride sites, we are sure that customers will enjoy our fast track services.

Our park and rides sites located at Wigmore, Bluebell Hill and Cyclopark will act as hubs to offer customers the greatest choice in service options as well as quicker journeys into London. Our Wigmore car park is free to use for customers and our Bluebell Hill and Cyclopark car parks are available for as little as £2 per day.

These services have been devised thanks to the feedback of our customers and we truly appreciate your input. With your help, we have built a new commuter service that not only offers improved journeys, but is also sustainable for the long term. Services have been scheduled to operate at the times favoured by the majority of customers and through the areas where there is most demand.

This will be the initial introduction of services and as demand increases we will then look to see what additional services could be best suited for our customer base.

Please click here to view our new timetables for both Kings Ferry and Clarkes of London customers.

The safety of our staff and customers is of the utmost importance and we are happy to confirm that we have special social distancing measures in place to ensure that customers stay safe whilst travelling with us. In addition, we have enhanced our cleaning systems to ensure that vehicles are thoroughly cleaned between services.

Our safety systems include a pre-booking service for customers to secure their seats onboard our coaches- this allows us to ensure that social distancing is maintained on every journey. This system will also allow us to increase vehicle sizes as required to meet customer demand and we aim for his to go live early next week to allow you to start booking onto your services over the coming month.

We recognise that our routes and timetables may no longer meet the needs of some of our customers. Through our review process we identified that some areas are not currently commercially viable but we will continue to assess and refine and apologise to those affected. If this is the case for you, we deeply regret that we are unable to provide a solution for you and if you have a ticket then please complete this form: Refund Request Form and we will provide you with a refund for the value that has been unused on your existing ticket.

To request the reinstatement of your ticket, please complete your details here: Ticket Reinstatement Form

We are pleased to be in a position to re-start our commuter service and hope that you will enjoy our new and improved services. We look forward to welcoming you back onboard very soon!

Kind regards

Ian Fraser
Managing Director

Ticket Freezing Available

Due to the COVID-19 outbreak, all of our services are temporarily suspended.

If you wish to freeze your commuter ticket, please email commute@clarkescoaches.co.uk with your name, ticket details and work from home dates. Upon review of your details, you ticket validity will be suspended.

Commuter Service Currently Suspended

Since Monday 23rd March, following Government advice on Covid-19, we have been running a reduced commuter service for essential travel only. However for the safety of our staff, our customers and the country, it is no longer practical to do this. From Monday 6th April all of our services will be temporarily suspended.

Our drivers, customer service teams and management teams have been working incredibly hard to keep our services running safely. I want to thank them for their efforts and will continue to do all I can to support everyone who works in our business at this challenging time.

We are continuing to freeze the validity of customer tickets during this time and ask that you please email us at commute@clarkescoaches.co.uk with your name and ticket details so that we can arrange this.

Please stay safe and well and, when the time is right, we look forward to welcoming you back on board.

Kind regards

Ian Fraser
Managing Director

 

For more information regarding these changes please click here.

765 Diversion From 28th January 2020

We have been informed that due to emergency road works on Bells Lane in Hoo the road has been closed and will be required to divert.

All 765 services will need to divert down Ropers Lane, onto Stoke Road before returning to line of route at the bottom of Bells Lane. This will be run in reverse for the PM commutes.

During this divert we will be unable to serve Bells Lane/Five Bells Public House, Main Road Medical Centre and Main Road opposite School.

This divert is anticipated to run for the rest of the week and once we have received confirmation that the road is open again we shall return to normal line of route.

Please accept our apologies for any inconvenience this may have caused you.

Fenchurch Street Closure

From 1st December for approximately 7 weeks

We have been informed by TfL that Fenchurch Street will be closed in both directions from Sunday 1st December 2019 for approximately seven weeks.

Throughout the closure, all AM services will divert from Aldgate via either Leadenhall Street, Gracechurch Street and Fish Street Hill or via Leman Street, Tower Hill and Lower/Upper Thames Street dependant on which is the most opportune route for coaches at the time.

New Ticketing System

The booking portal for our new ticketing system is now live please click on the Booking Portal tab above to buy your tickets.

The only tickets you can buy on board the coach from Tuesday 8th May will be singles, returns and locals. (The correct money will be required as the drivers do not carry change). Please note we are no longer accepting cheques.

From now on once you board the coach please present either your paper ticket to the driver or scan your new digital ticket.

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