Service Updates

Extinction Rebellion Demonstration

Thursday 18th April 2019

Due to ongoing demonstrations our Operations Team and Drivers have been monitoring conditions in Central London throughout the day and confirm that at this time Parliament Square and all approaches remain closed due to a demonstration.

Due to this it will be necessary to start all PM services from Puddle Dock this afternoon per the timetabled time for HMS President..

Please click here to view a location map for Puddle Dock.

Whilst following this diversion we will be unable to serve our timetabled bus stops on Millbank, Abingdon Street, Embankment,Temple and HMS President

We are sorry for any inconvenience this may cause you.

Timetable Changes

Commencing Monday 20th May 2019

Over recent years we have seen the number of demonstrations and road closures etc. in and around Westminster steadily increase. 2019 so far has been particularly bad with significant disruption being caused to our services and customers journeys on a regular basis.

On occasions where services have not been diverted, 100% of our customers are impacted by the congestion and service delays caused by these events. The result is that customers boarding prior to Parliament Square are often sitting on coaches in standstill traffic and customers boarding after Parliament Square are left waiting at bus stops for prolonged periods of time at the mercy of the weather conditions. The common factor is that everyone arrives home later than expected.

Where advanced warning of these events is received, and services have started from Blackfriars, we have managed to achieve close to timetable and prevent disruption to our customers homeward journeys. For this reason, it is with regret that we must confirm that our commuter services will start from and terminate at Blackfriars from Monday 20th May 2019.

We understand that for some this will result in a longer journey to/from your nearest bus stop and would like to apologise for the inconvenience this causes to our customers who currently board in the Westminster or Embankment areas. We believe that this change will be to the benefit of all customer journeys which will become more consistent and reliable with fewer ad hoc disruptions.

Please note, there are also changes to the following effective from Monday 20th May 2019:

  • Alterations to the AM and PM departure times for some services
  • Amalgamation of the 761, 762 and 765 routes through High Halstow and Hoo
  • Reversal of the 764 route
  • Removal of the All Hallows and Cliffe sections of the route – unfortunately due to challenges with delivering services to these particular areas and low passenger numbers, these additional stops are no longer commercially sustainable.

To view all changes please click here: http://go.pardot.com/e/108602/etable-Commencing-20-05-19-pdf/6mvn4f/173116160?h=9i1nNTrmCuT8xTPZWF7NdieeaGvLNtzDu6ItNug2Ok4

We are committed to the future sustainability of our services and will continue to review our timetables to ensure that we adapt to market changes, customer demand and journey conditions.

Church Street Cliffe – Road Closure

From Monday 8th April -Tuesday 16th April 2019

Due to road closures for works Church Street Cliffe will be closed. Due to this we will be unable to serve the 6 Bells Public House and during this closure coaches will turn and pick up at the junction with Millcroft Road as an alternative pick up.

New Ticketing System

The booking portal for our new ticketing system is now live please click on the Booking Portal tab above to buy your tickets.

The only tickets you can buy on board the coach from Tuesday 8th May will be singles, returns and locals. (The correct money will be required as the drivers do not carry change). Please note we are no longer accepting cheques.

From now on once you board the coach please present either your paper ticket to the driver or scan your new digital ticket.

020 8778 6697
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