- Commuter Services Temporarily Suspended from Monday 6th April
- No staff at the majority of our sites
- Limiting capacity on services to a maximum of 50% to help social distancing
- Enhanced cleaning of vehicles and all onboard customer touch points
To find out more about how we are managing the impacts of Coronavirus and to understand any potential impacts that it may have on coach hire bookings, please read our Customer Communication Guidance Pack.
Our drivers, customer service teams, operational teams and the wider Kings Ferry Group team have been working incredibly hard to keep our services running safely. We want to thank them for their efforts and will continue to do all we can to support everyone who works in our business at this challenging time.
We’re already speaking to organisations about how else we can play our part and support where we can during these testing times.
For updates regarding our London Commuter Service or coach hire bookings please see below.
Contacting us during Covid-19
Following the government’s directive to keep our nation safe and slow the spread of the coronavirus and whilst we are still open for business, we have made the decision to temporarily move our customer service and sales team functions to work from home.
We are working hard to maintain our levels of customer service. In order to respond to your enquiries in a timely manner, we ask that you utilise the following email addresses:
Private Hire Bookings
(Please note this address is not regularly monitored at this time and will be resumed when our offices are open once again)
Thank you for your understanding
The Customer Service Team
London Commuter Service
Commuter Services Temporarily Suspended.
Since Monday 23rd March, following Government advice on Covid-19, we have been running a reduced commuter service for essential travel only. However for the safety of our staff, our customers and the country, it is no longer practical to do this. From Monday 6th April all of our services will be temporarily suspended.
Our drivers, customer service teams and management teams have been working incredibly hard to keep our services running safely. I want to thank them for their efforts and will continue to do all I can to support everyone who works in our business at this challenging time.
We are continuing to freeze the validity of customer tickets during this time and ask that you please email us at firstname.lastname@example.org with your name and ticket details so that we can arrange this.
Please stay safe and well and, when the time is right, we look forward to welcoming you back on board.
We understand that the Coronavirus has had a significant impact on London businesses and leads to an uncertain situation. Due to this, Kings Ferry and Clarkes of London have decided to offer more flexibility in our ticket terms and conditions on all of our routes. Where customers are self-isolating or opting to work from home for the duration of our contingency timetable, we are offering the ability to freeze the existing validity of tickets for that period. If you have been asked to work from home due to the COVID-19 virus, please email us email@example.com with your ticket details and your work from home dates, and your ticket validity will be suspended. When you are able to return to work, let us know and we will reinstate your ticket.
Coach Hire Bookings
Due to the UK government urging the public to avoid non essential travel, we understand that this means many of our customers will be looking to cancel their existing coach hire booking.
Our Customer Communication Guidance outlines our current stance on coach hire cancellations. Although customers are contractually obliged to pay the cancellation fee in accordance with our Terms and Conditions we are providing alternative options that will enable you to avoid forfeiting amounts paid or owed against existing bookings.
Please view our Customer Communication Guidance for further information.
IMPORTANT INFORMATION – Future travel
We are currently still taking coach hire bookings for future travel. We know this is an uncertain time for everyone. We will continue to monitor the situation very closely and are regularly updating our website with service updates as this situation develops.
Travelling in the next few days?
If you are due to be travelling with us shortly and wish to speak to a member of our team please contact our team via live chat.