|I would like to thank everyone who has joined us on board our relaunched commuter services this week. It was great to see so many of you returning to work in London and we look forward to welcoming back more customers over the coming weeks and months.
As we have mentioned in earlier emails, it is our intention to monitor increasing service demand as our country migrates out of lockdown. This will allow us to expand our service options and areas covered to suit customer needs.
With this in mind, we have produced a second survey to help us measure increasing demand. We would appreciate it if you could please complete the following survey once your employer has confirmed the date you are required to resume work in London:
Our customer boarding process has changed as a result of the Covid-19 pandemic and we have a number of new processes in place for customer safety, including:
With our seat reservation system, you can book up to two weeks travel at a time on both AM and PM services and it is available via our Kings Ferry mobile ticketing app.
As our initial service reintroduction will be operated by Kings Ferry vehicles, Clarkes of London customer tickets will be migrated over to The Kings Ferry app. To migrate your ticket, simply log into your Clarkes of London ticketing account and click ‘Migrate’.
To request the reinstatement of your frozen ticket, please complete your details here: Ticket Reinstatement Form.