We hope you are staying safe during these uncertain times. As confirmed in my email last week, we have been working hard to try and put in place a suitable commuter solution to our customers who are regularly travelling to London.
Following on from the responses that we have had around the re-start of our services, we have been mapping out what our commuter services will look like post Covid-19 and planning our relaunch. I am pleased to confirm that our relaunch date has been set for Monday 13th July 2020.
This is an exciting time for us as we prepare to offer customers a consistent service with streamlined routes and improved journeys. With a clear focus on the advantages of our park and ride sites, we are sure that customers will enjoy our fast track services.
Our park and rides sites located at Wigmore, Bluebell Hill and Cyclopark will act as hubs to offer customers the greatest choice in service options as well as quicker journeys into London. Our Wigmore car park is free to use for customers and our Bluebell Hill and Cyclopark car parks are available for as little as £2 per day.
These services have been devised thanks to the feedback of our customers and we truly appreciate your input. With your help, we have built a new commuter service that not only offers improved journeys, but is also sustainable for the long term. Services have been scheduled to operate at the times favoured by the majority of customers and through the areas where there is most demand.
This will be the initial introduction of services and as demand increases we will then look to see what additional services could be best suited for our customer base.
The safety of our staff and customers is of the utmost importance and we are happy to confirm that we have special social distancing measures in place to ensure that customers stay safe whilst travelling with us. In addition, we have enhanced our cleaning systems to ensure that vehicles are thoroughly cleaned between services.
Our safety systems include a pre-booking service for customers to secure their seats onboard our coaches- this allows us to ensure that social distancing is maintained on every journey. This system will also allow us to increase vehicle sizes as required to meet customer demand and we aim for his to go live early next week to allow you to start booking onto your services over the coming month.
We recognise that our routes and timetables may no longer meet the needs of some of our customers. Through our review process we identified that some areas are not currently commercially viable but we will continue to assess and refine and apologise to those affected. If this is the case for you, we deeply regret that we are unable to provide a solution for you and if you have a ticket then please complete this form: Refund Request Form and we will provide you with a refund for the value that has been unused on your existing ticket.
To request the reinstatement of your ticket, please complete your details here: Ticket Reinstatement Form
We are pleased to be in a position to re-start our commuter service and hope that you will enjoy our new and improved services. We look forward to welcoming you back onboard very soon!